Privacy Policy

Aide Solutions is committed to protecting the privacy of our customers. Our mission is to enhance research and decision-making through human-centered AI solutions that streamline workflows and unlock faster, reliable insights.

Our Privacy Policy is designed to help you understand how we collect and use personally identifiable information (“Personal Information”) that you provide us and to help you make informed decisions when using our website and services (collectively, “Aide Solutions”, Company, or “Website”).

By visiting or using any part of this website, you agree to the terms of this Privacy Policy as they may be amended from time to time. As we update our website over time, this Privacy Policy may change, so please check for updates.

1. Your Online Privacy Responsibilities

By using this site, you agree to take basic steps to ensure your privacy online. You agree to log out of this site when you are finished, protecting your information from other users. You also agree not to share your password or login ID with anyone else. In addition, you agree to take reasonable precautions against malware and viruses by installing an anti-virus software to protect your online activities.

2. What Is Personal Information?

“Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Personal Information may include the following: first name, last name, and email address (provided when registering for the HEORACLE platform or submitting a contact form enquiry).

We may also collect information that is related to you but that does not personally identify you (“Non-personal Information”). Non-personal Information also includes information that could personally identify you in its original form, but that we have modified (for instance, by aggregating, anonymizing or de-identifying such information) in order to remove or hide any Personal Information.

3. Scope of This Privacy Policy

This Privacy Policy applies to Personal Information and other information collected by Aide Solutions or its service providers from or about:

• Visitors to, or users of, its websites
• Prospective and current customers using Aide Solutions services
• Service providers and business partners
• Prospective and current employees
• Other third-parties that it interacts with

We collect this information to continually improve and enhance the functionality of Aide Solutions. We gather certain information automatically. This information may include IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other information we collect about you.

4. Collection of Personal Information

We take your privacy seriously and employ information protection controls in keeping with industry standards and practices to safeguard your information and protect your anonymity. Personal Information about you may be collected from you through various sources, including information:

• that is entered manually and voluntarily by you on the Site’s application and other forms or postings on the Site;
• that you provide regarding your preferences (for example, based on your activity on our website);
• from other sources with your consent (for example, from other institutions such as auditors or administrators);
• from sources in the public domain; and
• from other interactions you may have with us (for example, discussions or emails with our staff, including through the use of the Site’s contact features).

In addition, when you visit our Site, we may gather anonymous technical and navigational information, such as computer browser type, Internet protocol address, cookie information, pages visited, and average time spent on our website. This information does not personally identify you and may be used, for example, to alert you to software compatibility issues, to customize any advertising or content you see, fulfill your requests for products and services, contact you, conduct research or analyze and improve our Site design and functionality.

Such information collected by us may be stored and processed in the United States or any other country in which our agents or we maintain facilities. By using the Service, you consent to the foregoing collection and use of information and any such transfer of information outside of your country. We make no representation or warranty with respect to any duty to permanently store any Personal Information you may provide.

5. Personal Information You Choose to Provide

In order to provide the best experience when you visit our website, we may ask you for Personal Information. Personal Information includes, for example, your name and e-mail address, both of which you may be asked to provide when registering with Aide Solutions.

Contact us / feedback

If you email us using a "Contact us" link on our website, we may ask you for information such as your name and e-mail address so we can respond to your questions and comments. If you choose to correspond with us via e-mail, we may retain the content of your e-mail messages, your e-mail address and our response to you.

Website Forms

Our website may offer visitors contact forms to request additional details and to download collateral. If you fill out one of our web forms, we may ask you for information such as your name and email address so we can respond to your questions and comments. If you choose to correspond with us via web forms, we may retain the form data which can include name, email address and other contact related details.

6. Website Usage Information & Cookies

When visiting Aide Solutions, we may use cookies on or in connection with our website to maintain information about you. A cookie is a very small text document, which often includes an anonymous unique identifier and additional information necessary to support the site's intended functionality. Aide Solutions uses session cookies. A session cookie is temporary and disappears after you close your browser.

Technologies such as cookies, beacons, tags, and scripts are used by Aide Solutions and our marketing partners, analytics providers, and customer support systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for marketing and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Most web browsers can be set to tell you when a cookie has been sent to you and give you the opportunity to refuse that cookie. Refusing a cookie may in some cases prevent you from using or negatively impact the display or function of our website or certain areas or features of our Website.

AI Tools

We use both internal and externally hosted software, platforms, and applications that utilize data analysis, learning, reasoning, problem solving, perception, prediction, planning or other cognitive functions in an attempt to augment or replicate human intelligence (we refer to these, collectively, as “AI Tools”). Examples of techniques employed by AI Tools include machine learning, deep learning, computer vision, natural language processing, robotics, virtual agents, chatbots, and other emerging technologies that aim to simulate human intelligence. AI Tools with which we share your personal data can be found on our service providers page (or referenced in our terms). We may also share information that does not identify you when we use such AI Tools.

7. Your Opt-In / Opt-Out Choices

You may “opt in” and/or “opt out” of certain uses of your Personal Information. For example, you may have the opportunity to choose whether you would like to receive email correspondence from us. Your Personal Information will not be shared with third-party service providers unless you give consent. You will have the opportunity to opt out of Company marketing emails by clicking the "opt out" or “unsubscribe” link in the email you receive. Also, requests can be sent to privacy@aidesolutions.net.

Please take note that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions, and communications with us.

8. Permitted Use of Personal Information

Aide Solutions uses your Personal Information to provide you products and services, such as to fulfil your requests for products or to help us personalize our offerings to you. We also use your Personal Information to support our business functions, such as fraud prevention, marketing, and legal functions. To do this, we combine personal and non-Personal Information, collected online and offline, including information from third-party sources.

• Fulfil Requests: To fulfil your requests for products and services and communicate with you about those requests.
• Understand Customer Behavior: To better understand customer behavior so that we may improve our marketing and advertising efforts and to improve the distribution of our products and services.
• Personalize Offerings: To help us personalize our service offerings, websites, mobile services, and advertising.
• Protection: To protect the security and integrity of our websites, mobile services, and our business.
• Legal: To comply with legal and/or regulatory requirements.
• Responding to Customer: To respond to reviews, comments, or other feedback you provide us.
• Promotional Messaging or Advertising: With your consent, Aide Solutions uses your contact information to recommend products and services that might be of interest to you, to send you marketing and advertising messages such as newsletters, announcements, or special offers or to notify you about our upcoming events. If at any time, you would like to discontinue receiving any such email updates, you may unsubscribe by following the unsubscribe instructions included in each promotional email.

9. Use, Disclosure, and Sharing of Personal Information

Service Providers

We may use third-party partners to help us operate and maintain our website and deliver our products and services. We may also share your information with our service providers and other third parties (“Affiliated Parties”) that provide products or services for or through this Website or for our business (such as website or infrastructure hosting companies, communications providers, email providers, analytics companies, and other similar service providers that use such information on our behalf). Third-party service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements.

Compelled Disclosures

Aide Solutions may be required to disclose collected information in order to (i) respond to investigations, court orders or legal process, (ii) to investigate, prevent or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person, (iii) violations of the Company’s terms of service, or (iv) as otherwise required by law.

Disclosure Exceptional Circumstances

Aide Solutions does not sell or otherwise disclose the Personal Information it holds to third parties, except for the following exceptional circumstances:

• Third Parties: Aide Solutions will not rent or sell your Personal Information to others but may disclose Personal Information with third-party vendors and service providers that work with Aide Solutions. We will only share Personal Information with these vendors and service providers to help us provide a product or service to you at your request and in accordance with our respective agreement. We will ensure appropriate contractual clauses are in place to ensure compliance with data protection legislation.
• Business Purposes: In a prospective business transaction, Aide Solutions may disclose Personal Information where Aide Solutions has entered into an agreement that restricts the use and disclosure of that data solely for purposes related to the transaction, protects the data by security safeguards appropriate to the sensitivity of the information, and if the transaction does not proceed, the data is returned to Aide Solutions or destroyed within a reasonable time. With respect to employee data, Aide Solutions may disclose Personal Information if it is necessary to establish, manage or terminate an employment relationship, as allowed by law.
• Legal and Safety Reasons: Aide Solutions may be required to disclose Personal Information to law enforcement agencies, government agencies, or legal entities. We may disclose information by law, litigation, or as a matter of national security to comply with a valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law. We may also need to disclose Personal Information in the event of an emergency that threatens an individual’s life, health, or security. If the data requested is held on behalf of a customer, Aide Solutions will consult the customer unless it is prohibited to do so by law.
• Unconsented Legal Disclosures: Aide Solutions may be required to disclose information without your consent or knowledge if: (i) it is reasonable to expect that disclosure with your knowledge or consent would compromise an investigation of a breach of an agreement or a contravention of the law; (ii) it is reasonable for the purposes of preventing, detecting or suppressing fraud and it is reasonable to expect that the disclosure with your knowledge or consent would compromise the ability to prevent, detect or suppress the fraud; (iii) it is necessary to identify an individual who is injured, ill or deceased to a government institution or the individual’s next of kin or authorized representative and, if the individual is alive, with notification to the individual.
• Links to Third-Party Websites, Services, and Applications: Using our website or services may link to third party websites, services, and applications. Aide Solutions is not responsible for any Personal Information collected through these means. Information collected is governed through the third party’s website’s privacy policy. Any interactions you have with these websites, services, or applications are beyond the control of Aide Solutions.

10. Your Ability to Access, Limit Use, and Disclosure

You may request access to your personal data to update, correct or delete, or to limit the use or disclosure of, your personal data.

Individuals wishing to view, update, delete, or supplement their personal data may do so by contacting the business that provided Aide Solutions your personal data directly to make your requests, or the requests can be sent to privacy@aidesolutions.net. Individuals outside the EU may also use our email to submit complaints about your privacy and our collection or use of your personal information.

11. Security & Data Retention

Security Precautions

We take reasonable and appropriate precautions, including administrative, technical, personnel, and physical measures, to safeguard Personal Data against loss, misuse, theft, and unauthorized access, disclosure, alteration, and destruction. We also use Secure Sockets Layer (SSL) encryption when transmitting sensitive information. Please keep in mind that due to the inherent nature of the Internet, there is no way to make the transmission of electronic data entirely safe from intrusion.

Data Retention and Storage

All Personal Information is retained only for as long as it is necessary for the purposes for which it was collected or transferred. Aide Solutions retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services. Aide Solutions will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time. At any point in time, you can withdraw consent and we will immediately stop processing your data.

12. Company Response & Breach Notification

In regard to the aforementioned rights to voice questions, make requests regarding your data privacy or withdraw consent, we will respond to your request within 30 days. In some cases, however, we may limit or deny your request if: the law permits or requires us to do so, if it infringes on the privacy of other individuals or internal procedures, if we find the request to be unfounded or excessive or if we are unable to verify your identity.

If the volume or complexity of the request requires internal processing at Aide Solutions beyond 30 days, Aide Solutions will inform the requester within 30 days of the reasons for an extension and may charge a reasonable fee to cover administrative costs.

Security of all information is of the utmost importance for Aide Solutions. Aide Solutions uses technical and physical safeguards to protect the security of your Personal Information from unauthorized disclosure. We use encryption technology to keep all information secure. We also make all attempts to ensure that only necessary people and third parties have access to Personal Information. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of Personal Information and, unless otherwise agreed in a written agreement between Aide Solutions and the applicable party, we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. In the case of a data breach, we will notify you without undue delay of any loss, misuse or alteration of Personal Information that may affect you. We will notify relevant regulatory bodies within 72 hours of a breach.

13. Third Parties & Onward Transfer

As articulated previously in this policy, Aide Solutions may employ and contract with third-party service providers and other entities to assist in providing our services to customers by performing certain tasks on our behalf. These third-party providers may offer customer support, data storage services (data centers), or technical operations. Aide Solutions maintains contracts with these third parties restricting their access, use and disclosure of personal data. These third parties may access, process, or store personal data in the course of providing their services. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

Individuals may “opt in” and/or “opt out” of certain uses of your Personal Information. For details on how you can exercise your choices please refer to Section 7 (Your Opt-In / Opt-Out Choices) of this privacy policy.

14. Fair Information Practices & CAN-SPAM Act

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: we will notify affected users without undue delay (and within 72 hours where required by applicable law).

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

To be in accordance with the CAN-SPAM Act, we agree that if at any time you would like to unsubscribe from receiving future emails, you can email us at privacy@aidesolutions.net and we will promptly remove you from ALL correspondence.

15. Contact Us & Terms of Use

This Privacy Policy is governed by the Terms of Use, which includes all disclaimers of warranties and limitation of liabilities. All capitalized terms not defined in this Privacy Policy will have the meaning set forth in the Terms of Use.

To review other applicable terms and conditions that apply to this Privacy Policy, including, without limitation, intellectual property rights, representations and warranties, disclaimer of warranties, limitation of liability and resolving disputes, please review the Terms of Use.

If you have any questions or comments about this Privacy Policy, or if you would like to review, delete, or update information we have about you or your preferences, requests can be sent to privacy@aidesolutions.net or to: